Due to the lingering supply chain issues, some stuff can run behind. More importantly, make sure you're checking emails and voicemails; most delays are because we are trying to reach you due to an address or processing issue.
1 Percent offers Free Shipping on Continental US orders >$79. Include complete and accurate billing and shipping information (Apartment #'s too) to avoid any verification delays.
UPS Ground shipping transit times are included on the map (does not include PO Boxes or International).
Certain smaller items (Papers, cones rolling machines, parts, bats, etc.) can also ship by USPS Priority Mail. USPS Priority Mail is insured with Delivery Confirmation, delivers on Saturdays and usually arrives within 2-5 days for the lower 48 states and a few more days for rural areas, Hawaii, Alaska and Puerto Rico. If this option is available, it will be presented in your shopping cart. When choosing Priority Mail, please be sure that any shipping address entered is USPS friendly. Free Shipping is also available if the item(s) in your cart qualify and you have crossed the threshold of $79. Dealer choice on that shipping method but we usually pick what's best for your location.
If Shipping Time not as important as how much shipping costs, we also offer a super affordable Economy 1st Class Mail Package service for small items in small orders. If the items in your cart qualify you'll see this presented in the cart. Keep in mind that both processing time and shipping speeds are Much Slower than other methods but it is reliable and there is no cheaper method if you are the patient type.
In NYC and need Same Day Delivery? We got this! Order by 12:59p and you'll receive your order by ~6p. Rates starting at only $19 for most of Manhattan (up to 110th), $16.00 for Brooklyn and Queens near the East River. Slightly more the deeper you travel into BK/Queens. If you're in a NYC Zip Code that we service, you'll see this option at CheckOut. No go for Bronx, Staten Island, Astoria, Bay Ridge, etc. at this time (we tried) but it's only 1 day shipping by UPS Ground and 1-2 days by good old USPS. Please Note: Same Day Service was Paused due to Covid :-(. Bringin it back as soon as we can...
Customers may return most new, unopened items within 30 days of delivery for a store credit or refund. If the return is a result of an error on our part we'll also pay the return shipping costs (you received an incorrect or defective item, etc.).
Whatever you choose, you should expect to receive your credit/refund/replacement within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a resolution more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and, in the case of refunds, the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return or replace an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to resolve any issues with your order.