Shipping & Returns

Shipping

Due to the continuing pandemic, some stuff is running behind. Packages are getting out & reaching customers but please allow +/-1 extra days for processing and make sure you're checking emails and voicemails; we may be trying to reach you. Shipments can still experience delays. Carriers like USPS will experience delays through the holidays as they're already running behind. Thank you in advance for the patience. Just to be safe, we still do not recommend you select USPS Economy Shipping if slight delays make you angry. While it is cheap & fairly reliable, it is delayed on purpose in most parts of the country. Choose UPS instead if you're willing to pay more to avoid what some find to be an aggravation.


UPS Ground Schedule1 Percent offers Free Shipping on Continental US orders >$79. Include complete and accurate billing and shipping information (Apartment #'s too) to avoid any verification delays.

UPS Ground shipping transit times are included on the map (does not include PO Boxes or International). 


All transit times are in business days (M-F; UPS does not pick up or deliver on weekends or holidays). Please remember to note the "Inventory Status" on each product as well as days in transit. Express shipping is available but that only affects the Time in Transit and not how fast an order is processed and ships. Any emergency gift orders please Contact Us for special attention (or see our virtual GiftCards in denominations from $10-$250).



Certain smaller items (Papers, cones rolling machines, parts, bats, etc.) can also ship by USPS Priority Mail. USPS Priority Mail is insured with Delivery Confirmation, delivers on Saturdays and usually arrives within 2-5 days for the lower 48 states and a few more days for rural areas, Hawaii, Alaska and Puerto Rico. If this option is available, it will be presented in your shopping cart. When choosing Priority Mail, please be sure that any shipping address entered is USPS friendly. Free USPS Priority Mail shipping is also available if the item(s) in your cart qualify and you have crossed the threshold of $79. Dealer choice on that but we usually pick what's best for your location.

If Shipping Time not as important as how much shipping costs, we also offer a super affordable Economy 1st Class Mail Package service for small items in small orders. If the items in your cart qualify you'll see this presented in the cart. Keep in mind that both processing time and shipping speeds are Much Slower than other methods but it is reliable and there is no cheaper method if you are the patient type.


Same Day Delivery of Vaporizers in NYCIn NYC and need Same Day Delivery? We got this! Order by 12:59p and you'll receive your order by ~6p. Rates starting at only $19 for most of Manhattan (up to 110th), $16.00 for Brooklyn and Queens near the East River. Slightly more the deeper you travel into BK/Queens. If you're in a NYC Zip Code that we service, you'll see this option at CheckOut. No go for Bronx, Staten Island, Astoria, Bay Ridge, etc. at this time (we tried) but it's only 1 day shipping by UPS Ground and 1-2 days by good old USPS. Please Note: Same Day Service was Paused due to Covid :-(. Bringin it back as soon as we can...


 

Returns Policy

Customers may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of an error on our part we'll also pay the return shipping costs (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.